Refund policy

Due to the nature of our products and fulfillment process, we do not accept physical returns. However, your satisfaction is important to us, and we offer the following:

Damaged, defective, or incorrect items: If your order arrives damaged, defective, or different from what you ordered, contact us at contacto@dic0.store within 14  days of delivery. Please include your order number and a photo or video of the issue so we can process a replacement or refund as quickly as possible.

Lost or missing packages: If tracking shows your order as delivered but you haven't received it, or if your order hasn't moved for an extended period, contact us at contacto@dic0.store and we'll investigate with our shipping partner and offer a replacement or refund as appropriate.

Non-returnable items: Because we do not require items to be shipped back to us, all sales are final except in the cases described above (damaged, defective, incorrect, or lost items).

Order cancellations: You may cancel your order for a full refund only if it has not yet been processed for shipping. Contact us at contacto@dic0.store as soon as possible after placing your order.

European Union 14-day right of withdrawal: If your order is shipped into the EU, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, contact us at contacto@dic0.store within that period. Since we do not require the item to be returned, we may ask for photo confirmation of the item's condition, and a partial deduction may apply if the item shows signs of use beyond what is necessary to establish its nature.

Refunds: Once your request is approved, refunds will be issued to your original payment method within 5–10 business days. Please note it may take additional time for your bank or card issuer to post the refund.

Questions about your order or this policy? Reach us anytime at contacto@dic0.store.